Privacy Policy

1. Information We Collect

User Input

• We collect the text and prompts you voluntarily submit in the chat interface to generate responses.
• User input is processed to provide requested functionality and improve response quality.

Device and Technical Information

We collect limited, non-personal technical information such as:

• Device model and operating system version
• App version, crash reports, and diagnostic data

This information is used to maintain stability and improve app performance.

Usage Information

We collect anonymized information about how users interact with the app, such as feature usage and session data. This data does not identify you and is used solely to improve functionality and reliability.

User-Provided Information

If you contact support, we collect only the information you voluntarily provide, such as your email address and message content.

2. How We Use Information

Collected information is used to:

• Operate and maintain the app
• Generate AI-based responses
• Improve performance and user experience
• Provide customer support
• Comply with legal obligations

We do not use collected data for targeted advertising.

3. AI Processing and Third-Party Services

• AI responses may be generated using third-party AI infrastructure providers.
• These providers process data only for the purpose of generating responses and do not use user input for advertising purposes.

We do not allow third parties to access user data beyond what is necessary to provide the AI functionality.

4. Data Security and Retention

• We apply reasonable technical and organizational measures to protect information.
• User input is retained only as long as necessary to provide the service and ensure quality
• Diagnostic data is retained only for stability and improvement purposes

5. Children's Privacy

The app is not intended for children under the age of 16. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your data, or to withdraw consent where applicable. Requests can be submitted using the contact details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected within the app or on the website. Continued use indicates acceptance of the updated Policy.

8. Contact Information

For privacy-related questions or requests, please contact us at:
Email: privacy@easyhelp-chat.com